Process Improvement

Process Improvement

Making improvements to processes is a crucial skill in the modern workplace. This course introduces a systematic approach to process improvement, examining how to improve both predictable and unpredictable processes. The course examines process improvement methodologies such lean and 6 sigma and explains how to recognise when an improvement has been achieved and how to stop overreacting to fluctuations in KPI’s.

The worker is not the problem. The system is the problem. If you want to improve performance, you must work on the system.

William Edwards Deming

Course elements

No. of days: 2 days, (8 zoom sessions)

No. of Participants: 6 – 15

Topics covered:

• Background to modern process improvement
• Process improvement in your industry
• Respect for people
• Continuous Improvement
• Measures
• Process mapping
• 5 Whys
• Lean
• 6 sigma
• How to stop over reacting to KPIs
• Identifying improvement